Returns & Exchanges

At Koinshop, we strive for your complete satisfaction with every beauty purchase. If you are not entirely happy with your order, we offer a straightforward return process within 30 days of delivery for unopened and unused products.

1

Initiate Your Request

Contact our customer support team via email or the help portal with your order number and the reason for the return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unused beauty items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship Back to Koinshop

Affix the provided shipping label or use a tracked courier service to send your package to our designated returns processing center.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing