Frequently Asked Questions

Everything you need to know about your Koinshop beauty experience.

Are all products sold on Koinshop authentic?

Yes, we guarantee 100% authenticity. We source all our skincare and cosmetics directly from the official brands or authorized distributors in South Korea.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days, while express shipping options usually arrive within 3-5 business days depending on your location.

What is your return policy for beauty products?

We accept returns for unopened and unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your package's progress.

Do you provide free samples with orders?

We love sharing new products! Most orders include a variety of free K-beauty samples so you can discover your next favorite skincare essential.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.